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Would you like to complain about statutory health, long-term care, accident or pension insurance in Baden-Württemberg? Here you can submit your complaint directly to the responsible office at the Baden-Württemberg Ministry of Social Affairs.
You will be informed of the outcome of the investigation in writing.
Ministry of Social Affairs, Health and Integration Baden-Württemberg
P.O. Box 10 34 43
70029 Stuttgart
Else-Josenhans-Str. 6
70173 Stuttgart
Telephone 0711 123-0
Fax 0711 123-3999
If social insurance organisations cover more than three federal states, for example the federal health insurance funds such as BARMER Ersatzkasse or Techniker Krankenkasse, then supervision is the responsibility of the
Federal Office for Social Security
Friedrich-Ebert-Allee 38
53113 Bonn
Complaints about private health insurance companies should be addressed to the
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
Which organisations can I complain about?
The Ministry of Social Affairs, Health and Integration (in short: Ministry of Social Affairs) has legal supervision exclusively over the social insurance institutions that are independent of the federal state.
As providers of statutory health and long-term care insurance, these include
As a provider of statutory accident insurance:
As a provider of statutory pension insurance:
The Ministry of Social Affairs also has legal supervision over
The Ministry of Social Affairs ensures that the social insurance institutions act in a legally correct manner. However, the Ministry cannot dictate to the social insurance institutions how they should act in certain situations where they have discretionary powers. The Ministry is not an arbitration board and it cannot oblige the institutions to act within the framework of supervision. The courts are responsible for the legal clarification of individual legal relationships and claims. There are prescribed procedures for this in the social insurance system.
If you wish to complain about the personal behaviour of employees, please contact the management of the relevant authority.
none
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The duration of processing depends on the individual case. It also depends on which other bodies need to be involved.
You have the option of submitting the complaint anonymously. However, providing your personal data will make it easier to process your complaint. If you would like to know the outcome of your complaint, your personal data is required.
Sozialgesetzbuch (SGB) Viertes Buch (IV) - Gemeinsame Vorschriften für die Sozialversicherung:
Machine generated, based on the German release by: Sozialministerium Baden-Württemberg, 09.05.2025
