Firstly, make an appointment with the social welfare office of the city or district in which you live.
The social welfare office will advise you on the benefits of integration assistance and other service providers. The support includes, among other things, help with the application process and assistance in clarifying if other agencies are responsible.
As a rule, the social welfare office will conduct a detailed interview to determine your needs. This will focus on your wishes and goals. We will also discuss together what you can do independently and in which areas you would like or need support.
The social welfare office may not be responsible for all the benefits applied for or for all the needs identified. Therefore, other agencies or services may be involved in a further step as part of the overall and participation plan procedure. This can only be done with your consent. Your social welfare office will advise you on this. Also if additional services could or must be applied for from other organisations. The social welfare office will discuss with you how you can make this application and which documents are required.
Once the specific benefits have been determined, the social welfare office will draw up an overall plan with you, which will be reviewed and updated regularly, at least every two years. The overall plan summarises your wishes and goals, the specific services, the agencies that provide the services and the duration of the services. In the final step, you will receive a decision on this basis.